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United award booking fees
 Effective July 30, 2009, you can redeem a last-minute Mileage Plus® award and no longer pay a close-in processing fee.
Award fee exemptions for Global ServicesSM and 1K® members
Global Services and 1K members are exempt from all award fees. Award tickets issued for other travelers using miles from Global Services and 1K accounts are also exempt from all award fees.
Close-in processing fees
Award tickets issued on or after July 30, 2009 will no longer be subject to a non-refundable close-in processing fee, whether purchased through united.com, United ticketing agencies, United ticket counters or United Reservations. This fee will also no longer apply to changes made to award tickets on or after July 30, 2009.
| Fees based on |
Tickets issued before July 30, 2009 |
Tickets issued on/after July 30, 2009 |
| Award travel ticketed six days or less prior to departure |
USD 100 |
None |
| Award travel ticketed 7 - 20 days prior to departure |
USD 75 |
None |
| Award travel ticketed 21 days or more prior to departure |
None |
None |
United Reservations and ticketing counter handling fees
For award travel booked and ticketed through United Reservations or for tickets issued at a United ticketing counter, a non-refundable fee per ticket will be assessed as follows:
| Ticketing method |
Handling fee per ticket |
| Award tickets booked and ticketed
through United Reservations
|
USD 25 |
| Award tickets ticketed at a United ticketing counter |
USD 30 |
Award ticket change and cancellation fees
Changes to your ticketed award itinerary must be made through a United Reservations agent, or by visiting any United ticketing location. Fees may apply for some changes. See below for details.
Change and cancellation fee summary
All change fees listed apply to each ticket. For example, if two passengers are traveling on the same reservation, and you request a change that requires a change fee, the fee will be assessed for each ticket that is changed.
| Change |
Fees for changes requested before July 30, 2009 |
Fees for changes requested on/after July 30, 2009 |
| Change in city (change in origin and/or destination) |
USD 150 |
USD 150 |
Change in connection points (rerouting itinerary using different connecting city)
(This includes addition, removal of connection, stopover city as well as changing a current connection city to a stopover city) |
USD 150 |
USD 150 |
Change of airline
(If one or more flights in your itinerary are changed to another airline) |
USD 150 |
USD 150 |
Cancellation (recredit of miles)
(Note: only unused tickets can be returned) |
USD 150 |
USD 150 |
| Flight change (same itinerary or origin/destination but different flight number) |
None
Close-in processing fees may apply:
(USD 75 if changing to new flights departing within 7-20 days)
(USD 100 if changing to new flights departing within 6 days or less)
|
None |
| Date change (same itinerary and flights but for a different date) |
None
(USD 75 if changing to new flights departing within 7-20 days)
(USD 100 if changing to new flights departing within 6 days or less)
|
None |
Ticket validity
Awards are valid for one year* from date of issue. Travel must be completed within one year of date of issue. When the award ticket is reissued, the original issue date carries over to the new ticket.
* Award tickets for travel solely within Japan on ANA (without flight connections to destinations outside Japan) are valid for 90 days from date of issue. Travel must be completed within 90 days from date of issue.
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Frequently Asked Questions
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