Contact United

Reservations Center

Phones: Toll-free China: 800-810-8282 Beijing: (010) 8468-6666 ext. 1 Shanghai: (021) 3311-4567 Guangzhou: (020) 8365-2345 Fax: Beijing: (010) 6463-8364 Shanghai: (021) 6391-6737 Guangzhou: (020) 8365-2689 Hours of operation: 8:00-18:00 Monday through Friday 9:00-13:00 on weekends

Our full-service Reservations Sales agents will assist you with all your travel planning needs. Should you decide to purchase tickets with an agent at the airport or by calling Reservations, a fee may be charged. This fee does not apply to government and military fares, when reservations are purchased on united.com, or for 1K and Global Services members.

Mileage Plus

Phones/ Password reset: Toll Free China: 800-810-6767 Beijing: (010) 8468-6610 Shanghai: (021) 3311-4562 Fax: Beijing: (010) 6463-8364 Shanghai: (021) 6391-6737 Hours of operation : 9:00-17:00 Monday through Friday

Address: FOR BEIJING United Airlines C/D1 Unit, 15th Floor, Tower A, GATEWAY No.18 Xiaguangli, North Road, East Third Ring Chaoyang District Beijing 100027 China FOR SHANGHAI United Airlines Room 3301-3317, 33th Floor, Shanghai Central Plaza 381 Huaihai Middle Road Shanghai 200020

Baggage Services

Phones: Beijing: (010) 6453-0033 Shanghai: (021) 6834-6136 Fax: Beijing: (010) 6453-2575 Shanghai: (021) 6834-6961 Hours of operation: Beijing: 9:00-18:00 Shanghai: 9:30-18:30

Address: FOR BEIJING United Airlines Room C5S082, Terminal 3 Beijing Capital International Airport Beijing 100621 China FOR SHANGHAI Address: United Airlines B2-M02, Terminal 2 Pudong International Airport Shanghai 201202

Cargo Services

Phones: Beijing: (010) 8468-6666 Shanghai: (021) 3311-4568 Fax: Beijing: (010) 6463-5636 Shanghai: (021) 6391-6730 Hours of operation: 9:00-18:00 Monday through Friday

Address: FOR BEIJING United Airlines C/D1 Unit, 15th Floor, Tower A, GATEWAY No.18 Xiaguangli, North Road, East Third Ring Chaoyang District Beijing 100027 China FOR SHANGHAI United Airlines Room 3301-3317, 33th Floor, Shanghai Central Plaza 381 Huaihai Middle Road Shanghai 200020

Customer Relations (For past date travel only)

Please visit: www.united.com/customerrelations

Local Office

Address: FOR BEIJING United Airlines C/D1 Unit, 15th Floor, Tower A, GATEWAY No.18 Xiaguangli, North Road, East Third Ring Chaoyang District Beijing 100027 China FOR SHANGHAI United Airlines Room 3301-3317, 33th Floor, Shanghai Central Plaza 381 Huaihai Middle Road Shanghai 200020 China FOR GUANGZHOU United Airlines Shop G05, The Garden Hotel 368 Huanshi Dong Lu Guangzhou 510064 China

Refunds

E-ticket Refunds Page

Sales

Phones: Beijing: (010) 8468-6666 Shanghai: (021) 3311-4568 Guangzhou: (020) 8365-2345 Fax: Beijing: (010) 6463-5636 Shanghai: (021) 6391-6716 Guangzhou: (020) 8365-2689 Hours of operation: 9:00-18:00 Monday through Friday

Address: FOR BEIJING United Airlines C/D1 Unit, 15th Floor, Tower A, GATEWAY No.18 Xiaguangli, North Road, East Third Ring Chaoyang District Beijing 100027 China FOR SHANGHAI United Airlines Room 3301-3317, 33th Floor, Shanghai Central Plaza 381 Huaihai Middle Road Shanghai 200020 China FOR GUANGZHOU United Airlines Shop G05, The Garden Hotel 368 Huanshi Dong Lu Guangzhou 510064 China

Ticket Office

Phones: Toll-free China: 800-810-8282 Beijing: (010) 8468-6666 Shanghai: (021) 3311-4567 Guangzhou: (020) 8365-2345 Fax: Beijing: (010) 6463-8364 Shanghai: (021) 6391-6737 Guangzhou: (020) 8365-2689 Hours of operation: 9:00-18:00 Monday through Friday 9:00-13:00 on Saturday Sunday and holidays closed

FOR BEIJING United Airlines C/D1 Unit, 15th Floor, Tower A, GATEWAY No.18 Xiaguangli, North Road, East Third Ring Chaoyang District Beijing 100027 China FOR SHANGHAI United Airlines Room 3301-3317, 33th Floor, Shanghai Central Plaza 381 Huaihai Middle Road Shanghai 200020 FOR GUANGZHOU United Airlines Shop G05, The Garden Hotel 368 Huanshi Dong Lu Guangzhou 510064 China