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• Dates, flight numbers, and itinerary.
• Airport, ticket office, or facility to which you are referring.
• Names of the United personnel involved.
• Class of service (First, Business, or Economy).
• Your name, address (street or e-mail), and telephone number.

Flight reservations, inquiries and information
Toll-free China: 800-810-8282
Beijing: (010) 8468-6666 ext. 1
Shanghai: (021) 3311-4567
Open Hours: 8:00 - 18:00 Monday through Friday, and 9:00-13:00 on weekends

Guangzhou: (020) 8365-2345
Open Hours: 8:00 - 18:00 Monday through Friday, and 8:00 - 13:00 on weekends

Web Password Information / Mileage Plus Service Center
Phone numbers: 800-810-6767 or (021) 3311-4562
Open Hours: 9:00 - 17:00 Monday through Friday

Baggage services and Lost Luggage
Beijing
Phone Number is (010) 6453-0033
Open Hour from 9:00 to 18:00

Shanghai
Phone Number is (021) 6834-6136
Open Hour from 9:30 to 18:30